Preparing Chargeback Evidence Before Dispute Deadlines
Repeated problem · 90-day evidence
Who experiences it
Solo and small ecommerce merchants handling chargebacks without dedicated dispute staff.
Workflow
When a customer files a chargeback, the seller manually gathers tracking, delivery proof, order history, and customer messages, then organizes and submits the evidence before the dispute deadline.
Possible direction
A lightweight chargeback evidence workspace that turns order records and communications into a clear, submission-ready dispute timeline.
Current context
Merchants currently assemble tracking, delivery proof, order history, and customer messages manually in Shopify.
Observed from 3 distinct users across 3 discussion threads in the 90 days ending 2026-08-07. Latest evidence: 2026-07-15.
Keyword suggestions
chargeback evidence automationShopify chargeback response toolchargeback management software
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